Fraud Prevention and Identity Verification Policy

Effective Date: February 12, 2026

1. Our Commitment to Preventing Fraud

Civil Documents is an independent third-party administrative assistance service. We assist clients with submitting requests for civil documents issued by official government authorities.

Because civil records contain sensitive personal information, we take fraud prevention, identity verification, and misuse prevention seriously.

We reserve the right to implement identity verification measures at any stage of the service process.

2. Authorization Requirement

  • By submitting a request through our website, you confirm that:
  • You are the individual named in the application OR
  • You are legally authorized to act on behalf of the individual named in the application
  • All information submitted is true, accurate, and complete
  • You are not attempting to obtain a document through misrepresentation, identity theft, or unauthorized access

Submitting false information may result in:

  • Immediate cancellation of the request
  • Forfeiture of service fees
  • Reporting to relevant authorities where appropriate

3. Identity Verification Procedures

To protect individuals and prevent misuse, we may request identity verification before proceeding with a case.

Verification may include, but is not limited to:

  • Government-issued photo identification
  • Proof of relationship or legal authority (where applicable)
  • Written authorization documentation
  • Supporting documents confirming identity details
  • Additional confirmation of contact information

Requests may be paused until verification is completed.

We reserve the right to refuse service if sufficient authorization cannot be established.

4. Risk-Based Review Process

Civil Documents uses a risk-based approach to fraud prevention.

Certain transactions may trigger additional review, including but not limited to:

  • Requests made on behalf of another person
  • Inconsistent or conflicting personal details
  • Multiple attempts to submit similar requests
  • Unusual payment patterns
  • Geographic or technical inconsistencies
  • High-value transactions

Additional documentation may be required in these cases.

5. Payment Fraud Prevention

To reduce payment-related fraud:

  • All transactions are processed through secure third-party payment processors.
  • Address Verification (AVS) and Card Security Code (CVV) checks may be required.
  • We may cancel transactions flagged as high risk by our payment provider.

We reserve the right to decline or refund transactions that appear suspicious.

6. Cooperation with Authorities

Where fraudulent activity, identity theft, or criminal misuse is suspected, Civil Documents reserves the right to:

  • Report relevant information to appropriate authorities
  • Cooperate with law enforcement investigations
  • Provide documentation where legally required

7. Data Protection & Privacy

All identity verification documents are handled in accordance with our Privacy Policy.

Verification materials are:

  • Used solely for fraud prevention and authorization confirmation
  • Stored securely
  • Not shared except where legally required

8. Right to Refuse Service

Civil Documents reserves the right to:

  • Refuse service
  • Cancel requests
  • Request additional documentation
  • Decline to proceed with any case

Where fraud risk cannot be reasonably mitigated.

9. Independent Service Disclosure

Civil Documents is not affiliated with any government authority and does not issue official documents. We provide independent third-party administrative assistance services only.