Terms of service

Last updated: September 3, 2026

These Terms of Service (“Terms”) govern your access to and use of the websites and services operated by Crabeye Corp, doing business as Civil Documents (“Civil Documents”, “we”, “us”, or “our”).

These Terms apply to our websites, including civildocuments.com and civildocuments.online, our client portal, and the professional administrative services we provide (collectively, the “Services”).

By requesting Services, accepting a quotation or invoice, authorizing us to proceed, submitting payment, or otherwise using our Services, you agree to be bound by these Terms together with our:

  • Privacy Policy
  • Refund, Cancellation, and Return Policy
  • Shipping Policy
  • Fraud Prevention & Identity Verification Policy

Collectively, these documents form the agreement between you and Civil Documents.

If you do not agree to these Terms and applicable Policies, you must not authorize or use our Services.

1. Description of Services

Civil Documents provides independent, third-party professional administrative assistance relating to civil documents and associated procedures.

Our Services may include, but are not limited to:

  • Application assistance
  • Document preparation support
  • Record search coordination
  • Submission and filing coordination
  • Follow-up with registries, government offices, agents, or intermediaries
  • Status inquiries
  • Authentication and legalization coordination
  • Embassy or consular coordination
  • Document retrieval
  • Courier and delivery coordination
  • Administrative research
  • Other administrative assistance relating to civil documents and official records

Civil Documents does not issue official civil documents and is not a government agency.

Unless expressly stated otherwise, Civil Documents is not affiliated with, endorsed by, authorized by, or acting on behalf of any government authority, registry, embassy, consulate, law enforcement body, or other public authority.

Official documents, certifications, authentications, legalizations, approvals, and government decisions remain entirely within the authority and discretion of the applicable government body or other issuing authority.

2. Nature of the Service – Clients Pay for Services and Efforts, Not Guaranteed Results

Civil Documents provides professional administrative assistance, coordination, research, submission, follow-up, and related support.

Clients are purchasing our professional services, time, administrative work, coordination, expertise, and reasonable efforts. Clients are not purchasing or paying for a guaranteed document, government decision, record search result, authentication, legalization, approval, acceptance, delivery, or other particular outcome.

Our professional service fees compensate Civil Documents for the work performed in attempting to complete the authorized Service.

A requested document or outcome may be unavailable or unsuccessful for reasons outside our reasonable control.

These circumstances may include, but are not limited to:

  • A record does not exist
  • A record cannot be located
  • A registry is incomplete, damaged, inaccessible, inaccurate, or has missing records
  • Historical records contain errors, variations, omissions, or inconsistencies
  • A government authority refuses or is unable to issue a document
  • A government authority determines that the applicant is not entitled to obtain the requested record
  • Government policies, procedures, personnel, fees, or requirements change
  • An authority requires additional evidence, identification, affidavits, court orders, authorizations, or other documentation
  • Government offices are unable or unwilling to complete a requested procedure
  • An embassy, consulate, government authority, or other organization declines to authenticate, legalize, recognize, or accept a document
  • A third party fails or is unable to complete a required step
  • Information supplied by the client is incomplete, inaccurate, inconsistent, or insufficient
  • Circumstances outside our reasonable control prevent completion of the requested Service

The fact that a requested document cannot ultimately be located, obtained, issued, authenticated, legalized, accepted, or delivered does not, by itself, mean that Civil Documents has failed to provide the Services.

Where Civil Documents has performed work or incurred costs in accordance with an authorized request, fees relating to work already performed and non-recoverable external costs remain subject to our Refund, Cancellation, and Return Policy even if the client's desired outcome is ultimately unsuccessful.

No result or outcome is guaranteed.

Nothing in this section limits any right or remedy that cannot lawfully be excluded under applicable law.

3. No Guarantee of Acceptance by Another Authority

Obtaining a document does not guarantee that the document will be accepted for the client's intended purpose.

Civil Documents does not guarantee that any document will be accepted by a:

  • Government department
  • Embassy
  • Consulate
  • Immigration authority
  • Citizenship authority
  • Court
  • Educational institution
  • Employer
  • Financial institution
  • Pension authority
  • Estate administrator
  • Professional regulatory body
  • Foreign government
  • Other organization or decision-maker

Requirements may vary between authorities and may change without notice.

A document may be properly issued by one authority and nevertheless be rejected, questioned, or require additional processing by another authority.

Unless specifically included within the authorized scope of Services, determining whether a document satisfies the requirements of a receiving authority remains the responsibility of the client.

4. No Legal, Immigration, or Professional Advice

Civil Documents provides administrative assistance and information relating to administrative procedures.

We do not provide legal advice, immigration advice, citizenship advice, tax advice, or other regulated professional advice.

Information we provide regarding:

  • Government procedures
  • Document requirements
  • Authentication
  • Legalization
  • Embassy practices
  • Registry procedures
  • Processing experience
  • Previous cases
  • Expected requirements

is provided for administrative and informational purposes only.

Government requirements and interpretations may change and different officials or authorities may apply requirements differently.

Clients should obtain advice from an appropriately qualified lawyer, immigration professional, accountant, or other regulated professional where advice concerning their legal rights, status, eligibility, or obligations is required.

5. Use of Third Parties, Agents, and Service Providers

The client authorizes Civil Documents to engage third parties where reasonably necessary or appropriate to perform the authorized Services.

Third parties may include:

  • Local agents or representatives
  • Administrative service providers
  • Document retrieval agents
  • Filing agents
  • Couriers and logistics providers
  • Translators
  • Notaries
  • Commissioners
  • Authentication or legalization service providers
  • Government-authorized intermediaries
  • Payment processors
  • Technology providers
  • Professional advisers
  • Contractors
  • Other persons or organizations reasonably involved in completing the request

Civil Documents does not require separate client approval for each individual third-party engagement where the engagement falls reasonably within the authorized scope of Services and does not result in a material additional charge to the client.

Where an additional third-party requirement would materially change the scope or cost of the authorized Service, Civil Documents may request additional authorization or payment before proceeding.

Where reasonably necessary to perform the Services, the client authorizes Civil Documents to provide relevant information and documentation to government authorities, agents, representatives, couriers, and other service providers involved in processing the request, subject to applicable privacy law and our Privacy Policy.

Third-party providers may operate independently and may be subject to their own:

  • Policies
  • Procedures
  • Requirements
  • Processing times
  • Availability
  • Fees
  • Terms and conditions
  • Operational limitations

Civil Documents will exercise reasonable care in selecting and coordinating third parties but does not control their independent actions, decisions, policies, processing times, or procedures.

To the extent permitted by applicable law, a delay, refusal, error, change in requirement, or other act or omission by an independent third party does not, by itself, constitute a failure by Civil Documents to provide the Services.

6. Identity, Entitlement, and Authorization Verification

Civil Documents may require identity, entitlement, relationship, authorization, or other verification before accepting a request or at any time during the provision of Services.

We maintain identity verification and fraud-prevention procedures, which may include internal Know Your Customer (“KYC”) procedures appropriate to the nature of our Services.

For identity verification, fraud prevention, authorization verification, risk management, government requirements, and protection against unauthorized access to civil records, Civil Documents may request information or documentation including:

  • A passport
  • National identity card
  • Driver's licence
  • Other government-issued identification
  • Proof of address
  • Evidence of relationship
  • Birth, marriage, death, or other civil records
  • Proof of entitlement to obtain a requested record
  • Written authorization
  • Consent from the subject of a record
  • Power of attorney
  • Affidavit or declaration
  • Supporting records
  • Additional information reasonably required to establish identity, entitlement, or authority

The type and amount of verification required may vary depending on:

  • The requested document
  • The issuing authority
  • The client's relationship to the person named in the record
  • The jurisdiction involved
  • Applicable government requirements
  • The nature of the transaction
  • Our assessment of fraud, privacy, security, or authorization risk

Civil Documents may, acting reasonably:

  • Decline to begin processing
  • Request additional identification
  • Request additional authorization
  • Suspend a request
  • Refuse to submit an application
  • Refuse to release a document
  • Terminate a Service

where identity, entitlement, authorization, or legitimacy of a request cannot reasonably be established.

A client's failure or refusal to provide reasonably requested verification may prevent Civil Documents from continuing the Services.

Any refund or credit in such circumstances will be determined in accordance with our Refund, Cancellation, and Return Policy and applicable law.

Personal information collected for verification purposes will be handled in accordance with our Privacy Policy and applicable privacy law.

7. Client Responsibilities

By submitting a request or authorizing a Service, the client represents and confirms that:

  • Information provided to Civil Documents is truthful, accurate, complete, and lawful
  • Documents supplied to Civil Documents are genuine to the best of the client's knowledge
  • The client is the subject of the requested record or is legally entitled or authorized to request it
  • The client has disclosed information reasonably relevant to the request
  • The client will cooperate with reasonable verification requirements
  • The client will review information before authorizing submission where an opportunity to do so is provided
  • The client will promptly advise Civil Documents of material errors or changes
  • The client understands that government and third-party decisions remain outside our control

The client must not use our Services to:

  • Obtain records without lawful entitlement or authorization
  • Commit fraud
  • Misrepresent identity
  • Impersonate another individual
  • Falsify or alter records
  • Circumvent lawful government requirements
  • Facilitate unlawful activity

8. Reliance on Information Supplied by the Client

Civil Documents may rely upon information and documentation supplied by the client when performing the Services.

Clients are responsible for carefully reviewing names, dates, spellings, locations, relationships, identification details, and other material information supplied to us.

Civil Documents is not responsible, to the extent permitted by applicable law, for consequences resulting from inaccurate, incomplete, inconsistent, misleading, or outdated information supplied by the client or by persons acting on the client's behalf.

Historical civil records may contain spelling variations, transcription errors, conflicting dates, alternate place names, abbreviations, handwriting issues, or other discrepancies.

Where Civil Documents identifies an apparent discrepancy, we may request clarification, but we are not responsible for independently discovering every error or inconsistency in information supplied by the client.

9. Client Cooperation and Response Requirements

Successful completion of a Service may require ongoing client cooperation.

Clients agree to respond within a reasonable period to requests for:

  • Information
  • Identification
  • Authorization
  • Clarification
  • Signatures
  • Supporting documents
  • Government forms
  • Additional payments
  • Decisions regarding available options

Delays caused by the client's failure to respond may delay or prevent completion of the Service.

If Civil Documents is unable to continue because required information or authorization has not been received, the request may be placed on hold.

If a client does not respond for 90 consecutive days after we request information or action reasonably necessary to continue the Service, Civil Documents may administratively close the matter.

Administrative closure does not automatically entitle the client to a refund of fees for Services already performed or external costs already incurred.

If a closed matter is later reopened, additional fees may apply where further work, new government requirements, changed third-party fees, or renewed processing is required.

10. Client Deadlines and Time-Sensitive Matters

Clients are responsible for informing Civil Documents of any known deadline relating to their request.

However, disclosure of a deadline does not create a guarantee that the requested document or Service will be completed by that date.

Civil Documents does not guarantee government, embassy, authentication, legalization, registry, courier, or other third-party processing times.

Clients should not make irreversible commitments in reliance upon estimated completion or delivery dates.

This includes commitments involving:

  • International travel
  • Immigration applications
  • Citizenship applications
  • Court proceedings
  • Employment
  • Education
  • Retirement or pension applications
  • Property transactions
  • Estate matters
  • Financial transactions
  • Visa appointments
  • Embassy appointments
  • Other time-sensitive events

Civil Documents is not responsible, to the extent permitted by applicable law, for consequential losses arising solely because a document or third-party process was not completed within an estimated timeframe.

11. Government and Third-Party Requirements May Change

Government authorities and other third parties may change their requirements at any time and without advance notice to Civil Documents or the client.

Changes may include:

  • New application forms
  • Additional identification requirements
  • New authorization requirements
  • Affidavits or declarations
  • Certified copies
  • Court orders
  • Translations
  • Authentication requirements
  • Legalization requirements
  • Additional government fees
  • Embassy fees
  • Courier requirements
  • In-person attendance
  • Additional processing steps

Where a new requirement arises after the client has authorized the Service, Civil Documents may request additional documentation, authorization, time, or payment reasonably required to continue.

Civil Documents will obtain client approval before incurring a material additional charge that falls outside the previously authorized scope, unless immediate action is reasonably necessary to protect a client's existing application or document and obtaining advance approval is not reasonably practicable.

12. Authorization to Proceed

Civil Documents will begin substantive work after the client authorizes us to proceed.

Authorization may include:

  • Written confirmation
  • Electronic confirmation
  • Acceptance through our client portal
  • Submission of required identification
  • Signing an authorization
  • Instruction to begin procurement
  • Acceptance of a quotation
  • Payment of an invoice or required deposit
  • Clicking an “Authorize,” “Proceed,” “Accept,” or comparable button

Where clearly communicated as part of the transaction, payment may constitute authorization to begin the Services.

Once authorization is provided, Civil Documents may:

  • Begin professional administrative work
  • Engage agents or third parties
  • Incur government fees
  • Incur courier or travel expenses
  • Pay embassy or authentication fees
  • Incur other authorized or reasonably necessary external costs

Some of these costs may become non-refundable once incurred.

13. Pricing and Professional Service Fees

Civil Documents generally provides bundled professional administrative assistance services.

Our professional service pricing reflects the overall administrative service being provided and does not necessarily represent an itemized calculation of:

  • Labour
  • Internal costs
  • Business expenses
  • Margins
  • Agent compensation
  • Administrative time
  • Individual processing steps

Where applicable, third-party or government fees may be disclosed separately.

Professional service fees charged by Civil Documents are separate from government, courier, customs, authentication, legalization, embassy, consular, taxation, and other third-party fees unless an invoice, quotation, or service agreement expressly states otherwise.

Government and third-party fees are established by the applicable provider and may change without notice.

Applicable taxes may be added where required by law.

14. Currency and Payment

Amounts are payable in the currency identified on the applicable invoice, quotation, or payment request.

Clients are responsible for any fees independently charged by their own:

  • Bank
  • Credit card issuer
  • Payment provider
  • Foreign exchange provider

Such charges are outside Civil Documents' control.

Exchange rates and international payment costs may fluctuate.

15. Shipping Costs

Shipping is governed by our Shipping Policy.

Unless an invoice, quotation, or service agreement expressly states that shipping is included, shipping is not included in our professional service fees and will be charged separately.

Shipping is generally charged at the:

actual third-party courier cost plus a 5% shipping administration charge.

The shipping administration charge assists with costs associated with arranging and processing international shipments, including payment processing, currency conversion, and related administrative expenses.

Courier rates may fluctuate as a result of circumstances including:

  • Destination
  • Courier service level
  • Fuel surcharges
  • Demand or peak-period surcharges
  • Remote-area or extended-area charges
  • Security or emergency surcharges
  • Currency fluctuations
  • Shipment weight or dimensions
  • Insurance or shipment protection
  • Other courier-imposed fees

Any shipping amount provided before a shipment is booked is an estimate unless expressly identified as a fixed shipping charge.

Where there has been a material change from a previously provided shipping estimate, the client will be advised of the revised shipping cost before the shipment is booked or charged.

Additional terms relating to shipping, customs, insurance, delivery, loss, and courier responsibility are contained in our Shipping Policy.

16. Delivery and Courier Responsibility

Civil Documents may arrange delivery using reputable international courier services such as DHL or comparable providers.

Where applicable:

  • Tracking information will be provided once available
  • Delivery times are estimates only
  • Courier delivery dates are not guaranteed by Civil Documents
  • Signature confirmation may be required
  • Customs, border, or regulatory authorities may inspect shipments

Civil Documents arranges courier delivery but does not operate or control courier networks.

Once a shipment has been accepted by the courier, transportation, routing, physical handling, scanning, tracking updates, and final delivery are performed by the courier.

To the extent permitted by applicable law, Civil Documents is not responsible for delivery problems caused by circumstances outside our reasonable control, including:

  • Courier delays
  • Courier network interruptions
  • Customs delays
  • Customs inspections
  • Border processing
  • Failed delivery attempts
  • Recipient unavailability
  • Incorrect addresses supplied by the client
  • Security restrictions
  • Transportation interruptions
  • Courier routing changes
  • Force majeure events

Civil Documents will make reasonable efforts to assist clients in resolving courier issues where appropriate.

17. Lost or Damaged Shipments

Where available and appropriate, shipment protection or courier insurance may be obtained.

Courier protection typically relates to physical loss or physical damage and may not compensate for:

  • The legal value of a document
  • Evidentiary value
  • Sentimental value
  • Missed deadlines
  • Immigration consequences
  • Employment consequences
  • Travel consequences
  • Legal consequences
  • Financial or consequential losses

Where a shipment is lost or damaged, Civil Documents will make reasonable efforts to assist with an applicable courier claim.

Any coverage, compensation, eligibility, exclusion, or claim decision remains subject to the applicable courier's or insurer's terms.

Civil Documents does not guarantee approval of a courier claim or that compensation will cover the full cost or consequences of replacing a document.

Further provisions are contained in our Shipping Policy.

18. Refunds, Cancellations, and Credits

Refunds, cancellations, returns, and credits are governed by our Refund, Cancellation, and Return Policy.

Because clients purchase professional administrative work and reasonable efforts rather than a guaranteed outcome, the inability to ultimately obtain a requested document does not automatically entitle the client to a refund.

In determining refund eligibility, relevant considerations may include:

  • Whether authorization was provided
  • Whether professional work commenced
  • Work already performed
  • Government fees already paid
  • Third-party expenses already incurred
  • Agent expenses already incurred
  • Non-recoverable expenses
  • Whether any unused amount remains recoverable
  • Applicable consumer protection law

Civil Documents will not retain amounts where applicable law requires those amounts to be refunded.

Nothing in these Terms or our Refund Policy eliminates a refund or cancellation right that cannot lawfully be excluded.

19. Right to Refuse, Suspend, or Terminate Services

Civil Documents reserves the right, acting reasonably and subject to applicable law, to refuse, suspend, or terminate a Service where circumstances include:

  • Suspected fraud
  • False or misleading information
  • Inability to verify identity
  • Inability to establish entitlement or authorization
  • Suspected unlawful activity
  • Requests to alter or falsify records
  • Requests that may expose Civil Documents or its representatives to unlawful conduct
  • Threatening, abusive, or seriously inappropriate conduct toward our staff or representatives
  • Failure to provide information reasonably necessary to continue
  • Failure to pay authorized amounts when due
  • Legal, regulatory, sanctions, security, or compliance concerns
  • A conflict of interest
  • Circumstances making the requested Service impossible or impracticable to perform
  • A government or third party refusing to permit us to continue

Where Services are terminated, any refund or credit will be determined according to:

  • Work already performed
  • Recoverable and non-recoverable costs
  • Our Refund, Cancellation, and Return Policy
  • Applicable law

20. Fraud Prevention

Civil Documents maintains fraud-prevention procedures to protect:

  • Clients
  • Civil Documents
  • Government records
  • Personal information
  • Government agencies
  • Third parties

We may review transactions and requests for indicators of fraud, identity misuse, unauthorized access, or other suspicious activity.

Where reasonably necessary and permitted by law, Civil Documents may:

  • Request additional information
  • Pause processing
  • Decline a transaction
  • Refuse service
  • Preserve relevant records
  • Report suspected unlawful activity to appropriate authorities
  • Cooperate with lawful investigations or requests

Additional information is contained in our Fraud Prevention & Identity Verification Policy.

21. Privacy and Personal Information

Civil Documents handles personal information in accordance with our Privacy Policy and applicable privacy law.

Personal information may be collected, used, or disclosed where reasonably necessary for purposes including:

  • Processing a client's request
  • Establishing identity
  • Establishing entitlement or authorization
  • Communicating with the client
  • Preparing applications
  • Submitting information to government authorities
  • Coordinating with agents or third parties
  • Preventing fraud
  • Processing payments
  • Arranging courier delivery
  • Meeting legal or regulatory obligations

Because Civil Documents provides international document services, performance of an authorized Service may require information to be provided to government authorities, agents, couriers, service providers, or other recipients outside Canada.

Information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed.

Further information regarding our collection, use, disclosure, storage, safeguards, international service providers, and privacy practices is contained in our Privacy Policy.

Civil Documents does not sell personal information.

22. Communications

Clients authorize Civil Documents to communicate regarding their request through reasonable communication channels, which may include:

  • Secure client portal
  • Email
  • Telephone
  • SMS or messaging services where applicable

Clients are responsible for maintaining accurate contact information and monitoring communications relating to an active request.

For security reasons, Civil Documents may require sensitive records or identification to be submitted through a designated secure portal rather than ordinary email.

Civil Documents may decline to process sensitive information through an insecure method where we reasonably consider that method inappropriate.

23. No Fiduciary, Government, or Agency Relationship

Nothing in these Terms creates a:

  • Government relationship
  • Partnership
  • Joint venture
  • Employment relationship
  • Fiduciary relationship

between the client and Civil Documents.

Civil Documents acts as an independent administrative service provider.

Although Civil Documents may be authorized to perform particular administrative tasks on behalf of a client, this does not make Civil Documents a government representative or confer upon Civil Documents authority beyond the specific administrative authorization provided.

24. Intellectual Property

Unless otherwise stated, website content, branding, written materials, graphics, forms, service descriptions, processes, and other proprietary materials are owned by or licensed to Crabeye Corp.

Such materials may not be copied, reproduced, republished, distributed, modified, or commercially exploited without prior written permission, except where permitted by applicable law.

Clients retain ownership of documents and information they provide to Civil Documents, subject to the permissions reasonably necessary for Civil Documents to perform the authorized Services.

25. Disclaimers

To the fullest extent permitted by applicable law, Civil Documents does not warrant or guarantee:

  • Availability of a record
  • Successful record retrieval
  • Document issuance
  • Government approval
  • Authentication
  • Legalization
  • Embassy acceptance
  • Accuracy of government records
  • Processing times
  • Courier delivery dates
  • Acceptance of documents for a particular purpose
  • A particular legal or administrative outcome

Government authorities and third parties remain responsible for their own acts, records, procedures, requirements, and decisions.

These disclaimers do not exclude warranties, guarantees, or protections that cannot lawfully be excluded.

26. Limitation of Liability

To the fullest extent permitted by applicable law, Civil Documents shall not be liable for indirect, incidental, special, punitive, exemplary, or consequential loss arising from circumstances outside our reasonable control or from the failure to achieve a result that was not guaranteed.

This may include, where legally permitted, losses associated with:

  • Government delays or decisions
  • Missing government records
  • Incorrect government records
  • Embassy or consular decisions
  • Immigration or citizenship consequences
  • Missed appointments or deadlines
  • Travel arrangements
  • Employment consequences
  • Business losses
  • Lost opportunities
  • Third-party delays
  • Customs delays
  • Courier disruption

Where Civil Documents is legally liable for a claim arising from a particular Service, and where such limitation is permitted by applicable law, Civil Documents' aggregate liability relating to that Service shall not exceed the amount paid to Civil Documents for the specific professional Service giving rise to the claim.

Shipping-related liability is additionally governed by our Shipping Policy.

Nothing in these Terms excludes or limits liability, rights, remedies, guarantees, or protections that cannot lawfully be excluded or limited.

27. Chargebacks and Payment Disputes

Clients are encouraged to contact Civil Documents promptly regarding billing or service concerns so that the matter can be investigated and, where appropriate, resolved.

Civil Documents reserves the right to provide documentation and contest a chargeback or payment dispute that we reasonably believe is:

  • Incorrect
  • Unauthorized by applicable card rules
  • Inconsistent with the Services performed
  • Based on inaccurate information

Documentation submitted in response to a chargeback may include:

  • Client authorization
  • Communications
  • Invoices
  • Payment records
  • Evidence of work performed
  • Government or third-party receipts
  • Courier records
  • Other information reasonably relevant to the dispute

Where permitted by law, legitimate amounts that remain unpaid following a payment reversal remain due and payable.

Nothing in this section limits any legitimate cardholder, consumer, or statutory right that cannot lawfully be waived.

28. Force Majeure

To the extent permitted by applicable law, Civil Documents shall not be liable for failure, interruption, or delay caused by events beyond our reasonable control.

Such events may include:

  • Government office closures
  • Government delays
  • Policy or regulatory changes
  • Strikes or labour disputes
  • Natural disasters
  • Severe weather
  • Public health emergencies
  • Epidemics or pandemics
  • War
  • Civil unrest
  • Political instability
  • Cyberattacks
  • Communications failures
  • Technology failures
  • Power failures
  • Courier network disruptions
  • Customs delays
  • Border delays
  • Transportation interruptions
  • Security restrictions
  • Other events outside our reasonable control

During such events:

  • Service timelines may be extended
  • Performance may be temporarily suspended
  • Alternative arrangements may be considered where reasonably practical

A force majeure event does not, by itself, entitle a client to a refund of professional service fees relating to Services already performed.

Any unused or recoverable amounts will be addressed in accordance with our Refund, Cancellation, and Return Policy and, where applicable, our Shipping Policy.

29. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada.

Subject to any mandatory consumer rights or jurisdictional rules that cannot lawfully be excluded, disputes relating to these Terms or our Services shall be subject to the jurisdiction of the courts of Alberta, Canada.

Nothing in this provision is intended to deprive a consumer of mandatory rights or protections available under applicable law.

30. Dispute Resolution

Informal Resolution

Before commencing formal proceedings, the client and Civil Documents agree, where reasonably practicable, to attempt to resolve a dispute in good faith.

A client should provide Civil Documents with sufficient information to understand:

  • The nature of the dispute
  • The relevant Service
  • The requested resolution

Civil Documents will be provided a reasonable opportunity to investigate and respond.

Mediation or Arbitration by Mutual Agreement

After a dispute has arisen, the parties may mutually agree in writing to resolve the dispute through mediation or arbitration.

Participation in mediation or arbitration is not mandatory unless both parties legally and voluntarily agree to that process.

Court Proceedings

Nothing in these Terms removes a client's right to bring a matter before a court or other body where that right cannot lawfully be restricted.

31. Electronic Acceptance

Where permitted by applicable law:

  • Electronic communications may satisfy requirements for written communication
  • Electronic signatures and confirmations may be legally binding
  • Electronic acceptance may have the same legal effect as a handwritten signature
  • Clicking “Authorize,” “Proceed,” “Accept,” or a comparable electronic acceptance mechanism may constitute acceptance of the applicable terms
  • Payment after being provided with an applicable quotation, invoice, or authorization may constitute acceptance and authorization to proceed

Civil Documents may retain electronic records of acceptance, authorization, payment, communications, and activity relating to a Service.

32. Relationship Between These Terms and Our Policies

The following policies form part of these Terms:

  • Privacy Policy
  • Refund, Cancellation, and Return Policy
  • Shipping Policy
  • Fraud Prevention & Identity Verification Policy

A specific quotation, invoice, written authorization, or service agreement may contain additional terms applicable to a particular Service.

Where there is a conflict between these general Terms and a specific written quotation, invoice, or service agreement, the specific written terms applicable to that transaction will govern to the extent permitted by applicable law.

33. Changes to These Terms

Civil Documents may revise these Terms periodically to reflect:

  • Changes in our Services
  • Changes in law or regulation
  • Changes in government procedures
  • Changes in business practices
  • Security or operational requirements

The current version will display its effective or last-updated date.

Changes will apply prospectively unless otherwise permitted by law.

A material change to these Terms will not retroactively alter the agreed terms of a previously authorized transaction where applicable law requires the original terms to continue to apply.

34. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be severed from these Terms.

The remaining provisions will continue in effect.

35. No Waiver

A failure or delay by Civil Documents to exercise a right under these Terms does not constitute a waiver of that right.

A waiver relating to one circumstance does not constitute a continuing waiver or a waiver relating to any other circumstance.

36. Assignment

Clients may not transfer or assign their rights or obligations relating to a Service to another person without Civil Documents' consent where the identity or entitlement of the person requesting the document is relevant to the Service.

Civil Documents may assign or transfer its rights or obligations as part of a legitimate corporate reorganization, sale, transfer, or succession of the business, subject to applicable law and privacy obligations.

37. Entire Agreement

These Terms, the applicable Policies, and any applicable quotation, invoice, written authorization, or service agreement constitute the agreement between the client and Civil Documents regarding the applicable Services.

They supersede prior discussions or representations regarding those Services to the extent they are inconsistent with the final agreed written terms.

Nothing in this provision excludes liability for a representation or obligation that cannot lawfully be excluded.

38. Interpretation

Section headings are provided for convenience and do not limit the meaning of these Terms.

Words such as “including” and “includes” are not intended to limit the matters that follow them.

References to applicable law include legislation, regulations, and mandatory legal requirements applicable to the particular transaction.

39. Consumer Rights

Nothing in these Terms or any Civil Documents policy is intended to exclude, restrict, waive, or modify any consumer right, statutory protection, guarantee, remedy, or other legal right that cannot lawfully be excluded, restricted, waived, or modified.

Where a provision of these Terms conflicts with a mandatory legal requirement applicable to a particular client or transaction, the mandatory legal requirement will apply to the extent of the conflict.

40. Contact and Business Information

Civil Documents is a business name used by Crabeye Corp, an Alberta, Canada corporation.

Current contact information and methods for contacting Civil Documents are published on our website at civildocuments.com.

Questions relating to an active request should preferably be submitted through the Civil Documents secure client portal where available.

Civil Documents provides independent third-party professional administrative assistance services.

Civil Documents is not affiliated with any government authority and does not issue official civil documents. Official documents are issued solely by the applicable government or issuing authority.

Our professional service fees compensate Civil Documents for administrative work, coordination, time, expertise, and reasonable efforts. We do not guarantee that any requested document will be located, issued, authenticated, legalized, accepted, or successfully used for a particular purpose.