Privacy policy
Last updated: February 10, 2026
Crabeye Corp (“we”, “us”, or “our”) operates under the registered trade name Civil Documents in Alberta, Canada. We operate the websites civildocuments.com and civildocuments.online, along with related services (the “Services”), to provide independent, third-party assistance with civil document procurement and related support services. We are not a government authority and do not issue official documents.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our websites, submit a request, communicate with us, or otherwise use our Services.
If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection, use, and disclosure of personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to an individual.
Depending on how you interact with our Services, we may collect the following categories of personal information:
- Contact details: name, email address, mailing address, phone number
- Identity and request information: information submitted to request or authorize document procurement or related services
- Payment information: payment method details and transaction confirmations (processed securely by third-party payment processors; we do not store full payment card details)
- Communications: messages, inquiries, and correspondence sent to us
- Device and technical data: IP address, browser type, device identifiers
- Usage information: pages viewed, interactions with our website, referral sources
Some requests may require the collection and processing of sensitive personal information, such as identity or civil status details, strictly for the purpose of fulfilling a service you have expressly authorized. We collect and process such information only to the extent necessary to perform the requested Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, when you submit a quote request, authorize a service, contact us, or communicate with us
- Automatically, through cookies, analytics tools, and similar technologies when you use our websites
- From third-party service providers who support website hosting, analytics, payment processing, communication tools, and document delivery
- From partners, intermediaries, or authorities, only when necessary to fulfill a request you have expressly authorized
How We Use Your Personal Information
We use personal information for the following purposes:
1. Provide and Operate Our Services
- Process service requests and authorizations
- Coordinate document procurement, authentication, or delivery assistance
- Communicate updates and service status
- Maintain records related to your request
2. Improve and Personalize Our Services
- Analyze website usage and performance
- Improve workflows, security, and user experience
3. Communications
- Respond to inquiries and support requests
- Send service-related notifications
- Send optional promotional or informational communications (you may opt out at any time)
4. Security and Fraud Prevention
- Verify requests and authorizations
- Detect, prevent, and respond to fraud, misuse, or unauthorized activity
5. Legal and Compliance
- Comply with applicable laws and regulations
- Enforce our Terms of Service and other policies
How We Disclose Personal Information
We may share personal information in limited circumstances, including:
- With third-party service providers who assist with website hosting, payment processing, analytics, communications, document handling, or delivery
- With government authorities, registries, or designated intermediaries, solely to the extent necessary to fulfill a document request you have expressly authorized and instructed us to assist with
- With professional advisors, such as legal, accounting, or compliance service providers
- In response to legal obligations, court orders, or lawful requests
- In connection with a business transaction, such as a merger, acquisition, or asset transfer
All third parties are required to handle personal information in accordance with applicable privacy and data protection laws.
Third-Party Services and Technology
Our Services rely on trusted third-party technology providers to operate securely and efficiently. These providers may process personal information on our behalf for purposes such as:
- Website hosting and infrastructure
- Payment processing
- Analytics and performance monitoring
- Email and communication tools
Personal information may be stored or processed outside your country of residence.
Cookies and Analytics
We use cookies and similar technologies to:
- Operate, maintain, and secure our websites
- Understand how users interact with our Services
- Improve website performance and user experience
You may control cookies through your browser settings. Disabling cookies may affect site functionality.
Children’s Privacy
Our Services are not intended for use by individuals under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate steps to delete it.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to:
- Provide and complete requested Services
- Meet legal, accounting, or regulatory obligations
- Resolve disputes and enforce agreements
Once information is no longer required for these purposes, it is securely deleted or anonymized in accordance with our retention practices.
Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information
- Object to or restrict certain processing
- Request data portability
- Opt out of marketing communications
You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding.
We do not discriminate against individuals for exercising their privacy rights.
International Data Transfers
Personal information may be transferred to and processed in countries other than your own.
Where required by law, we rely on recognized legal safeguards, such as contractual protections, to ensure appropriate levels of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Contact Page:
https://civildocuments.com/pages/contact-us
Legal Entity: Crabeye Corp
Trade Name: Civil Documents
Registered Office: Alberta, Canada
For the purposes of applicable data protection laws, including GDPR and similar frameworks, Crabeye Corp, operating as Civil Documents, acts as the data controller for personal information collected through its Services.