Responsibility Matrix

This is a general responsibility guideline. Actual requirements and decisions vary by country, authority, and case.

Area
Customer
Issuing Government
Civil Documents
Identity & Eligibility
Responsible
Determines
Assists
Accuracy of Information
Responsible
Determines
Assists
Application Completion
Responsible
Determines
Assists
Supporting Documents
Responsible
Determines
Assists
Processing Authority
No Authority
Determines
No Authority
Processing Timeframes
Acknowledges
Determines
Estimates
Document Issuance
Receives
Issues
Coordinates
Outcome Guarantee
No Guarantee
Final Decision
No Guarantee
Refund Eligibility
Per Terms
Typically Non-Refundable
Service Fees (Per Terms)
Identity & Eligibility Customer: Responsible • Government: Determines • Civil Documents: Assists
Customer Responsible
Issuing Government Determines
Civil Documents Assists
Accuracy of Information Customer: Responsible • Government: Determines • Civil Documents: Assists
Customer Responsible
Issuing Government Determines
Civil Documents Assists
Application Completion Customer: Responsible • Government: Determines • Civil Documents: Assists
Customer Responsible
Issuing Government Determines
Civil Documents Assists
Supporting Documents Customer: Responsible • Government: Determines • Civil Documents: Assists
Customer Responsible
Issuing Government Determines
Civil Documents Assists
Processing Authority Customer: No Authority • Government: Determines • Civil Documents: No Authority
Customer No Authority
Issuing Government Determines
Civil Documents No Authority
Processing Timeframes Customer: Acknowledges • Government: Determines • Civil Documents: Estimates
Customer Acknowledges
Issuing Government Determines
Civil Documents Estimates
Document Issuance Customer: Receives • Government: Issues • Civil Documents: Coordinates
Customer Receives
Issuing Government Issues
Civil Documents Coordinates
Outcome Guarantee Customer: No Guarantee • Government: Final Decision • Civil Documents: No Guarantee
Customer No Guarantee
Issuing Government Final Decision
Civil Documents No Guarantee
Refund Eligibility Customer: Per Terms • Government: Typically Non-Refundable • Civil Documents: Service Fees
Customer Per Terms
Issuing Government Typically Non-Refundable
Civil Documents Service Fees (Per Terms)
Responsible Assists Determines No Authority

Note: Civil Documents provides independent administrative assistance and is not affiliated with any government authority. Civil Documents does not control government processing, eligibility or approval decisions, document issuance, or government processing timelines. Official documents are issued by the relevant government authority.